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Customer Service

We appreciated your comments and it helped us to reevaluate our shipping prices. We are proud to announce our new lower shipping fees for the Online Merchandise Store. We are also now shipping internationally! Please check it out. Remember feedback is very helpful to better service you.

Privacy Pledge

  • We keep your personal information private and secure.
  • When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification
  • Our secure servers protect your information using advanced encryption techniques and firewall technology.

Return Policy

  • All returns must include a Return Material Authorization (RMA). To obtain your RMA #, go online and sign into your account and request your RMA.
  • Returns must be made within 30 days.
  • Please include the packing slip and circle the item(s) that you are returning.
  • The original credit card will be credited the refund if the item(s) are not being replaced.
  • The item(s) need to be returned in the original packaging if possible, if not, ship the packaging with the item(s).

Shipping

  • Orders are shipped on business days only,  Monday-Friday.
  • It takes 1 day for us to ship your order out from the time we receive it.
  • The cutoff time for same day shipping is 11:00 A.M.
  • Orders shipped within the U.S. via USPS take 3-6 days. Orders shipped within the U.S. via UPS take 3-7 days. Please allow extra time for international orders.
  • When your order is shipped, we will send you an email to confirm your shipment, which will include a tracking number and link to enable you to track your package.

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